At Kayla Home Decor LLC, we are committed to providing a convenient and reliable shipping experience for our customers. This Shipping Policy explains our shipping destinations, order processing procedures, estimated delivery times, shipping arrangements, and delivery-related support.
Please review this policy before placing an order on our website.
1. Shipping Destinations
Kayla Home Decor LLC currently ships orders within the United States only.
We accept orders with shipping addresses located in the United States. Shipping options available at checkout are restricted to eligible U.S. destinations.
We do not offer international shipping at this time. Customers outside the United States cannot complete an order for delivery to an international address through our website.
Please ensure that your shipping address is complete and accurate before submitting your order.
2. Shipping Fees
Applicable shipping fees will be displayed during checkout before you complete your purchase.
The shipping fee shown at checkout will be included in your order total, along with the applicable product prices and taxes, if any.
Please review your order summary carefully before confirming your purchase. The shipping charges applicable to your order will be determined by the information presented during checkout.
3. Order Processing Time
Orders generally require 1–3 business days to process before shipment.
Order processing includes payment confirmation, order verification, product preparation, and shipment arrangement.
Business days exclude weekends and applicable public holidays. Orders placed during holidays, promotional periods, or periods of unusually high order volume may require additional processing time.
Please note that order processing time is separate from the estimated shipping and delivery time.
4. Estimated Shipping and Delivery Time
After an order has been processed and shipped, the estimated transit time within the United States is generally 3–7 business days.
The overall estimated timeframe consists of:
- Order Processing: 1–3 business days
- Shipping and Transit: 3–7 business days
- Estimated Total Time: Approximately 4–10 business days
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Customers will receive any available shipping or tracking information associated with their orders.
5. Shipping Carriers
Kayla Home Decor LLC may use established shipping carriers, including:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- FedEx
The carrier selected for an order may depend on the destination, package dimensions, shipping arrangements, and service availability.
Carrier availability may vary by order. The specific carrier used for your shipment will be determined when the shipping arrangement is made.
Once an order has been shipped, delivery and tracking updates may be available through the applicable carrier.
6. Tracking Your Order
When tracking information is available, it will be provided through the order confirmation or shipping notification process.
You may use the tracking number on the applicable carrier’s official website to check the progress of your shipment.
Please allow some time for tracking information to become available after the carrier receives and scans your package.
If you have not received tracking information or need assistance with your shipment, please contact our customer service team.
7. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify the following details before completing checkout:
- Recipient’s full name
- Street address and apartment or unit number, if applicable
- City, state, and ZIP code
- Valid contact information, if requested
Kayla Home Decor LLC cannot guarantee successful delivery when an incorrect or incomplete address has been provided.
If you notice an error in your shipping address, please contact us as soon as possible. We will review your request, but changes may not be possible once an order has been processed or shipped.
Additional arrangements may be necessary if a package cannot be delivered because of inaccurate address information.
8. Delivery Delays
Although we make reasonable efforts to process and ship orders within the estimated timeframes, delays may occasionally occur.
Possible causes include:
- Severe weather or natural events
- Carrier service disruptions
- Public holidays and peak shipping periods
- Incorrect or incomplete shipping information
- Unexpected transportation or logistical issues
If your shipment is delayed, please check the available tracking information first. If the package has not arrived within the estimated delivery timeframe, contact us so we can help review the situation.
We will make reasonable efforts to assist with delivery inquiries, although we cannot guarantee delivery dates or control delays caused by third-party carriers.
9. Lost, Missing, or Damaged Packages
If your package appears to be lost, has not arrived, or arrives with visible damage, please contact our customer service team as soon as reasonably possible.
To help us investigate, please provide:
- Your order number
- A description of the issue
- Available tracking information
- Photographs of visible package or product damage, if applicable
We will review the information and provide guidance on the appropriate next steps in accordance with our applicable policies and the circumstances of the shipment.
If an item arrives damaged or defective, please also refer to our Refund and Return Policy for information about available remedies.
10. Multiple Shipments
Depending on product availability, package dimensions, or fulfillment arrangements, items from a single order may occasionally be shipped separately.
If your order is dispatched in multiple packages, tracking information may be provided separately when available.
Receiving one package before another does not necessarily mean that the remaining items are missing. Please check the available tracking details or contact our customer service team if you need assistance.
11. Order Cancellations and Shipping Changes
If you wish to cancel an order or change its shipping address, please contact us as soon as possible.
We will review your request based on the order’s current processing status. Once an order has been prepared for dispatch or handed over to a carrier, cancellation or address changes may no longer be possible.
Any approved cancellation or refund will be handled in accordance with our applicable policies and payment processing procedures.