1. Introduction
Kayla Home Decor LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our curtain and home decor products, place an order, or communicate with us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our privacy practices, please discontinue using our website.
2. Information We Collect
We may collect the following categories of information when you interact with our website.
2.1 Personal Information You Provide
When you place an order, contact our customer service team, or otherwise interact with us, you may provide information such as:
- Name
- Billing and shipping addresses
- Email address
- Telephone number, if provided
- Order details and purchase history
- Information included in messages or customer service inquiries
You may choose not to provide certain information. However, doing so may prevent us from processing your order or responding to your requests.
2.2 Payment Information
When you make a purchase, payment information is processed through the payment methods and payment service providers available at checkout.
We may receive transaction-related information, such as payment status, transaction references, and billing details necessary to manage your order. Full payment card details are generally handled by the applicable payment processor rather than stored directly by us, subject to the payment services and configuration used on our website.
2.3 Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and links clicked
- Date, time, and duration of visits
- Referring website or source
- Website usage and interaction data
We use this information to understand website performance, improve functionality, maintain security, and enhance the shopping experience.
2.4 Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, analyze website traffic, and improve our services.
Essential cookies may be used when necessary to provide requested website functions, such as maintaining shopping cart contents and processing checkout activities.
Where required by applicable law, non-essential cookies and similar tracking technologies will be activated only after you provide the necessary consent. You may also manage cookie preferences through the available website settings or your browser. Disabling certain cookies may affect some website features.
3. How We Use Your Information
Kayla Home Decor LLC may use the information we collect for the following purposes:
- To process, confirm, fulfill, and manage orders.
- To arrange shipping and provide order-related updates.
- To process payments, refunds, returns, and exchanges.
- To respond to customer service requests and product inquiries.
- To communicate important information regarding purchases and our services.
- To maintain, operate, and improve our website.
- To detect, investigate, and prevent fraud, unauthorized transactions, and other security issues.
- To comply with applicable legal obligations and enforce our website policies.
- To conduct analytics and improve the relevance and usability of our products and services, where permitted by law.
We will use personal information only for purposes that are reasonably related to the reasons for collection or otherwise permitted by applicable law.
4. How We Share Your Information
We do not sell your personal information in exchange for monetary consideration. We may disclose personal information to the following categories of recipients when reasonably necessary to operate our business and provide our services.
4.1 Service Providers
We may share relevant information with third-party service providers that perform services on our behalf, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and maintenance providers
- Website analytics and security providers
- Customer service and communication platforms
These providers may access information only as necessary to perform their services, subject to applicable contractual and legal requirements.
4.2 Legal and Regulatory Requirements
We may disclose information when we reasonably believe disclosure is necessary to comply with applicable laws, regulations, legal proceedings, or lawful governmental requests.
4.3 Business Transfers
In the event of a merger, acquisition, restructuring, financing, or sale of all or part of our business or assets, personal information may be transferred as part of the transaction, subject to applicable privacy laws.
4.4 With Your Consent
We may share information for other purposes when you have provided the required consent or when the disclosure is otherwise permitted by law.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, recordkeeping, dispute resolution, fraud prevention, and compliance with legal obligations.
Order and transaction records may be retained for up to seven years after an order is completed where necessary for accounting, tax, legal, or business recordkeeping purposes, subject to applicable law and any requirements to retain or delete information for a different period.
When personal information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, unless continued retention is required or permitted by law.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These rights may include:
- Right to Know or Access: Request information about the personal information we collect, use, or disclose about you.
- Right to Correction: Request correction of inaccurate personal information.
- Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.
- Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
- Right to Opt Out: Opt out of certain sales, targeted advertising, or profiling activities where these rights apply.
- Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.
The availability and scope of these rights vary depending on applicable state law. We may need to verify your identity before processing certain requests.
To submit a privacy request, please contact us using the email address provided in the Contact Information section below. We will review and respond to eligible requests within the timeframes required by applicable law.
8. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional rights regarding your personal information, subject to applicable requirements and exceptions.
Depending on the circumstances, these rights may include:
- The right to know the categories and specific pieces of personal information collected about you.
- The right to know the categories of sources from which personal information is collected.
- The right to know the purposes for collecting, using, or disclosing personal information.
- The right to know the categories of third parties to whom personal information is disclosed.
- The right to request deletion or correction of personal information.
- The right to opt out of the sale or sharing of personal information, as those terms are defined under California law.
- The right to limit certain uses and disclosures of sensitive personal information, where applicable.
- The right not to receive discriminatory treatment for exercising your privacy rights.
Kayla Home Decor LLC does not sell personal information for monetary consideration. However, certain disclosures involving advertising or tracking technologies may be considered “sharing” under California law, depending on how those technologies are configured and used.
California residents may submit applicable privacy requests or opt-out requests by emailing us at [email protected] with the subject line “California Privacy Request.”
We will verify and process requests in accordance with applicable California law. Where required, we will provide a method to exercise opt-out rights without requiring the creation of an account.
9. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 without the authorization required by applicable law.
If we learn that we have collected personal information from a child under 13 in circumstances that require parental consent and such consent has not been obtained, we will take reasonable steps to delete that information.
Parents or guardians who believe that a child has provided personal information to us may contact us using the information below.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, or other external platforms. These third parties operate under their own privacy policies and practices.
We are not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
When changes are made, we will revise the Effective Date at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes.
We encourage you to review this page periodically to remain informed about how we protect personal information.